PRIVACY POLICY

This Privacy Policy outlines how Travel with Jade, ABN 83 629 134 498, manages, captures, and uses your personal information through our website. By using our website or services, you agree to the collection, use, and disclosure of your personal information as outlined in this policy.

“Personal Information” refers to information about an individual whose identity is apparent or can reasonably be identified. This includes, but is not limited to, names, addresses, telephone numbers, email addresses, and birth dates.

We may collect personal information in several ways, including but not limited to:

• Information provided by you when you register or sign up for services on our website.
• Information collected via cookies and server logs during your visit to our website, such as your IP address, browser type, and the pages you access.
• Information from third parties, including data aggregators and affiliate websites.

Your personal information may be used for the following purposes:

• To provide and manage our services, including responding to inquiries and processing payments.
• For business development, marketing, and analytics purposes.
• To comply with legal obligations and respond to regulatory requests.
• To improve our website and services based on user preferences and feedback.The person receiving or managing your complaint should provide any assistance you may need to make your complaint. If you consider that you need further assistance, please inform us when lodging your complaint.

We may disclose your personal information to the following parties:

• Employees and contractors of Travel with Jade.
• Third-party service providers, such as data hosting services and payment processors.
• Regulatory bodies and government authorities as required by law.
• International entities when necessary to provide our services.

This Privacy Policy is designed to align with global data protection standards, including the GDPR. We justify the use of your personal information under the following legal grounds:

• Contract performance: Necessary for the fulfillment of our contract with you.
• Legal obligation: Required to comply with legal obligations.
• Legitimate interests: Necessary for our legitimate interests, provided they do not override your rights.
• Consent: Based on your consent, which can be withdrawn at any time.

With your consent, we may use your personal information to send you information about new services, events, and updates. You can opt out of these communications at any time by contacting us at jade@travelwithjade.com.au.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, we cannot guarantee the security of information transmitted over the internet and you do so at your own risk.

You have the right to request access to any personal information we hold about you. If you believe the information we hold is incorrect or incomplete, you may request that it be corrected.

If you believe your privacy has been breached, please contact us at jade@travelwithjade.com.au with details of the incident. We will treat your complaint confidentially and aim to resolve it within a reasonable timeframe.

Our terms and conditions will:

(i) Be provided to you before you enter into a sale with us;

(ii) Require you to acknowledge that you have received and accepted our terms and conditions;

(iii) Include a Schedule of Fees of any fees we charge you;

(iv) Be distinguishable from marketing or promotional material;

(v) Be in English and any other language we consider to be appropriate to our customer base;

(vi) Be consistent with this Code;

(vii) Advise you of our obligations to protect the confidentiality of your information; and

(viii) Provide you with information about our complaints handling policy and other dispute resolution procedures available under ATAS.