Privacy policy

About this policy

Travel with Jade is a trading name of Big Bad World By Jade Pty Ltd (ABN 83 629 134 498). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or services, you agree to us handling your information as described here.

What we collect

Personal information is information that identifies you or could reasonably identify you. To plan and book travel, we may collect:

• names, phone numbers, email and postal addresses
• dates of birth, passport details and frequent flyer numbers
• dietary, accessibility or medical needs you choose to tell us about
• emergency contacts and travel preferences
• payment details needed to complete your booking

How we collect it

We collect information when you contact us by phone, email, WhatsApp or social media, fill in an enquiry or booking form on our website, book a consult, or make a booking. If someone books on your behalf, such as a group organiser, they should have your consent to share your details with us.

How we use it

• to prepare quotes and book, manage and change your travel
• to keep in touch with you before, during and after your trip
• to meet our legal and accreditation obligations
• with your consent, to send you travel news and offers

Who we share it with

To deliver your booking, we share the information needed with airlines, hotels, tour and cruise operators, insurers and other travel suppliers, and with the booking and payment systems we use. Some suppliers are overseas, so your information may be sent to the countries you are travelling to or through. We may also disclose information to government authorities where required by law, and to the Department of Foreign Affairs and Trade in an emergency, as set out in our Terms & conditions.

Marketing

You can opt out of marketing emails at any time by using the unsubscribe link in any email or by contacting us.

Our website

Our website uses cookies and analytics tools to understand how it is used. Information you enter in our forms is stored in our customer management system.

Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure, so you share information online at your own risk.

Access and correction

You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong or out of date.

Questions and complaints

Contact us at [email protected] with any privacy question or complaint. We will treat it confidentially and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated October 2026.